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Oculus disables Gear VR app on Galaxy Note 7 citing ‘customer safety’

Oculus disables Gear VR app on Galaxy Note 7 citing ‘customer safety’

  • Oculus disables Gear VR app on Galaxy Note 7 citing ‘customer safety’
  • Samsung , Samsung Galaxy Note 7
  • Oculus, Samsung’s technology partner for VR, has disabled Gear VR support for Galaxy Note 7 devices over customer safety concerns.
  • Oculus is removing support for all Note 7 devices on the Oculus platform.
  • If there is one app to make your phone run hot as hell it’s the Oculus app on Gear VR.

Oculus has disabled its Gear VR app on the Samsung Galaxy Note 7 over customer safety concerns. This follows numerous reports of the Note 7 catching fire.

@AndroidAuth: Oculus disables Gear VR app on Galaxy Note 7 citing ‘customer safety’

Oculus, Samsung’s technology partner for VR, has disabled Gear VR support for Galaxy Note 7 devices over customer safety concerns. The Gear VR app, intended for use with Samsung’s Gear VR headset and compatible smartphones, received a push update to disable Note 7 use, following numerous reports of the Galaxy Note 7 catching fire.

The news arrives via a Reddit user who uploaded a screenshot to Imgur several hours ago showing an in-app message from Oculus (the screenshot was later verified). The message said:

This follows a global statement from Samsung yesterday urging the complete shutdown and return of all Galaxy Note 7 smartphones.

Some Reddit users have been left disappointed by the disabling of the app, but this seems like a considerate move from Oculus. Samsung’s global recall may not have been heeded by every Galaxy Note 7 owner yet and if the device caught fire while in use as VR it could have caused serious damage.

For now, Samsung has not indicated it would move to compensate customers who bought the Gear VR (or any other accessory) to use it specifically with the Galaxy Note 7.

This post was originally published on our sister site, VRSource.com.

My S7 edge was like that too. Got so hot it was you could hardly handle it when taking it out of the Gear VR. The screen on it messed up showing purple and green smears eventually. That happened right after the battery got really hot for no reason. The battery would then run hot for no reason and discharge really quick. Being fixed under warranty now but I’m selling it as soon as I get it back. I was going to replace it with a Note7 after the 1st recall but that definitely won’t happen now! Opted for a Oneplus 3 to save myself some money until Note 8! Glad I did as it performs way better than my S7 edge, when it was working properly.

Oculus disables Gear VR app on Galaxy Note 7 citing ‘customer safety’